Guest Service Agent / Receptionist
Bangkok · Date of Birth: 2001-08-27
A dedicated and enthusiastic individual passionate about delivering exceptional guest services in the luxury hospitality sector. With a background in tourism and hands-on experience in both front office and customer service roles, I aim to enhance guest experiences while upholding the standards of a world-class service industry.
Guest Service Agent / Receptionist
Grand China Bangkok - Bangkok
2024-01-01
Welcomed guests warmly and provided personalized assistance to ensure an exceptional first impression. Guided guests to their rooms while highlighting key features of the hotel and amenities available. Handled guest inquiries and complaints promptly, ensuring issues were resolved effectively to maintain satisfaction. Collaborated with other departments to accommodate special requests. Demonstrated exceptional problem-solving skills in addressing guest concerns, ensuring a seamless and pleasant stay experience.
Sales Coordinator / Customer Service Intern
EDC Travel Plus - Bangkok
2024-01-01
Communicated and provided accurate information to customers through the company's platform. Coordinated effectively with various departments to ensure smooth internal processes and customer service operations. Delivered excellent results while working under high-pressure situations, meeting deadlines and addressing client needs promptly.
Food and Beverage Service (Casual Staff)
Carlton Hotel Bangkok Sukhumvit - Bangkok
2023-01-01
Defined roles clearly to foster teamwork and drive success towards shared objectives. Delivered outstanding service to customers in a luxury dining setting.
Customer Service Representative
KOI Thé Thailand CO., LTD. - Bangkok
2023-01-01
Delivered high-quality customer service in compliance with the company's standards, ensuring customer satisfaction and loyalty. Operated and managed branch activities, including preparing beverages and maintaining cleanliness to meet operational standards.
Tour Operations Intern
Sahachai Travel and Service - Bangkok
2019-01-01
Coordinated tour programs to Malaysia, handling logistics, itineraries, and ensuring smooth operations with precision. Ensured exceptional customer satisfaction by resolving issues promptly and maintaining smooth operations throughout the tour.
Bachelor's Degree in Tourism and Service Industry Management
Suan Sunandha Rajabhat University
Graduated 2024
Diploma in Tourism
Songkhla Vocational College
Graduated 2020