Phinphatthra Dharavejsrinithi

Customer Service Representative

Klong Sam

Summary

I have worked in customer service and customer relations for over 6 years. I work well in a team and am flexible with my team members. I am a person who always helps everyone. I love to protect the interests of the team and always try to keep my work pleasant for everyone.

Work Experience

Customer Service Representative

Majorel Thailand Co., Ltd (Bolt)

2023-07-01

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer. Assists in developing and streamlining procedures. Processes application materials and other assigned tasks and make compliance decisions in accordance with program requirements and Microsoft guidelines.

Brand Partnership Key Accounts

Shopee Thailand Co., Ltd

2022-10-01 - 2023-07-01

Help and solve various problems for the store. Take care of the store on platform. Submit campaign information for merchants in Line OA. Make a quarterly and monthly sloth bookings. Create Links for CFS & MFS Tracker.

Customer Relation Management

S&P Syndicate Co., Ltd

2020-08-01 - 2021-09-01

Take care of the customer on Line OA, Email, and Phone. Keep a record of complaints from branches all over the country. Make weekly and monthly reports to present various problems to Chief operating officer.

Customer Service (Inbound Agent)

True Touch Co., Ltd

2019-05-01 - 2019-07-01

Customer Service Relations

Toyota TBN

2017-06-01 - 2019-04-01

Education

B.S. in Psychology (Major in Counseling Psychology)

Ramkhamhaeng University

Graduated 2023

High School

Udomsuksa School

Graduated 2017

Skills