Customer Service Representative
Bangkok
Customer Service & Administrative Professional with over 5 years of experience in e-commerce and office operations. Skilled in customer inquiries, problem-solving, and administrative support. Passionate about transitioning into marketing or office administration in a dynamic work environment.
Customer Service Representative
BrightShop Online Co., Ltd. - Bangkok, Thailand
2019-01-01
Handled customer inquiries via phone, email, and live chat. Processed refunds and resolved complaints, reducing escalations by 30%. Assisted in marketing campaigns by writing product descriptions and answering FAQs. Coordinated with logistics & warehouse teams to track customer orders.
Administrative Assistant (Internship)
Sunny Trading Co., Ltd. - Bangkok, Thailand
2018-01-01 - 2018-12-31
Managed data entry, scheduling, and document preparation for office operations. Assisted in creating PowerPoint presentations for client meetings. Supported HR with interview scheduling and employee onboarding.
Bachelor's Degree in Business Administration
Kasetsart University
Graduated 2019